1. Who We Are
Steyning Osteopathic Clinic is based at Shop 3, Cobblestone Walk, 74 High Street, Steyning, West Sussex, BN44 3RD. We provide osteopathy and McTimoney chiropractic treatment. For the purposes of data protection law, Steyning Osteopathic Clinic (Jen Nash) is the data controller responsible for your personal information.
Our practitioners are individually registered with their professional regulators — osteopathy with the General Osteopathic Council, and McTimoney chiropractic with the relevant chiropractic regulatory body. All patient information is handled in line with our professional obligations under the Osteopathic Practice Standards, alongside data protection law.
2. What Personal Data We Collect
To provide you with safe and effective treatment, we collect:
3. How We Use Your Information, and Our Legal Basis
We use your information to:
4. Marketing Communications
With your consent, we may send you email newsletters or updates about the clinic — for example, seasonal advice, changes to opening hours, or new services. This is separate from appointment reminders and other messages necessary for your treatment. You can opt out of marketing communications at any time by emailing us at [email protected], and this will not affect your ongoing care.
5. Who We Share Your Information With
We use Cliniko, a practice management system, to store appointment bookings and clinical records securely online. Cliniko processes this information on our instructions and is contractually required to keep it secure.
We do not sell or share your personal information with third parties for their own marketing purposes. We will only share your information with other healthcare professionals (for example, your GP) with your consent, or where the law requires us to do so.
6. How We Store and Protect Your Information
Electronic records are held securely in Cliniko, which is password-protected and only accessible to practitioners and administrative staff involved in your care. Paper records are kept in a locked cabinet on our premises and are only accessible to authorised staff. We review our security arrangements regularly.
7. How Long We Keep Your Information
In line with the Osteopathic Practice Standards, we retain patient records for a minimum of eight years after your last appointment. If you were a child at the time of treatment, we retain your records until your 25th birthday. After this, records are securely deleted or destroyed.
8. Your Rights
Under data protection law, you have the right to:
To make any of these requests, please contact us using the details below. We may need to verify your identity before releasing information.
9. Cookies and Our Website
Our website uses cookies and similar technologies, including Google Ads and Google Analytics, to help us understand how visitors find and use our site, and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings.
10. Complaints
If you have any concerns about how we handle your personal information, please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: ico.org.uk
11. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website. This version was last updated: July 2026
12. Contact Us
Steyning Osteopathic Clinic
Shop 3, Cobblestone Walk, 74 High Street, Steyning, West Sussex, BN44 3RD
Telephone: 01903 812466
Email: [email protected]
Steyning Osteopathic Clinic is based at Shop 3, Cobblestone Walk, 74 High Street, Steyning, West Sussex, BN44 3RD. We provide osteopathy and McTimoney chiropractic treatment. For the purposes of data protection law, Steyning Osteopathic Clinic (Jen Nash) is the data controller responsible for your personal information.
Our practitioners are individually registered with their professional regulators — osteopathy with the General Osteopathic Council, and McTimoney chiropractic with the relevant chiropractic regulatory body. All patient information is handled in line with our professional obligations under the Osteopathic Practice Standards, alongside data protection law.
2. What Personal Data We Collect
To provide you with safe and effective treatment, we collect:
- Contact details: name, address, phone number, email address, date of birth
- Health information: medical history, details of your presenting complaint, examination findings, diagnosis, treatment notes and any advice given
- Appointment and payment information
- Any correspondence between you and the clinic, including emails, messages and phone calls
3. How We Use Your Information, and Our Legal Basis
We use your information to:
- Assess, diagnose and treat you safely and effectively
- Maintain accurate clinical records, as required by our professional regulators
- Contact you about appointments, including reminders and rescheduling
- Process payments
- Respond to any queries or complaints
4. Marketing Communications
With your consent, we may send you email newsletters or updates about the clinic — for example, seasonal advice, changes to opening hours, or new services. This is separate from appointment reminders and other messages necessary for your treatment. You can opt out of marketing communications at any time by emailing us at [email protected], and this will not affect your ongoing care.
5. Who We Share Your Information With
We use Cliniko, a practice management system, to store appointment bookings and clinical records securely online. Cliniko processes this information on our instructions and is contractually required to keep it secure.
We do not sell or share your personal information with third parties for their own marketing purposes. We will only share your information with other healthcare professionals (for example, your GP) with your consent, or where the law requires us to do so.
6. How We Store and Protect Your Information
Electronic records are held securely in Cliniko, which is password-protected and only accessible to practitioners and administrative staff involved in your care. Paper records are kept in a locked cabinet on our premises and are only accessible to authorised staff. We review our security arrangements regularly.
7. How Long We Keep Your Information
In line with the Osteopathic Practice Standards, we retain patient records for a minimum of eight years after your last appointment. If you were a child at the time of treatment, we retain your records until your 25th birthday. After this, records are securely deleted or destroyed.
8. Your Rights
Under data protection law, you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your information, in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information, such as marketing
- Withdraw consent to marketing at any time
To make any of these requests, please contact us using the details below. We may need to verify your identity before releasing information.
9. Cookies and Our Website
Our website uses cookies and similar technologies, including Google Ads and Google Analytics, to help us understand how visitors find and use our site, and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings.
10. Complaints
If you have any concerns about how we handle your personal information, please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: ico.org.uk
11. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website. This version was last updated: July 2026
12. Contact Us
Steyning Osteopathic Clinic
Shop 3, Cobblestone Walk, 74 High Street, Steyning, West Sussex, BN44 3RD
Telephone: 01903 812466
Email: [email protected]
